Service quality as an imperative to achieve loyalty: the case of a private educational institution in Lima, Peru 2022. Gest. terc. milen. [Internet]. 2024 Jun. 30 [cited 2024 Jul. 17];27(53):121-46. Available from: https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/27499