J. A. Badajoz Ramos, M. J. Jaime Flores, D. B. Martínez Quispe, and R. Conde Vera, “Service quality in the purchase decision in Peruvian shopping malls”, Quipukamayoc, vol. 31, no. 65, pp. 61–71, Jul. 2023, doi: 10.15381/quipu.v31i65.24665.