SAMI: A Chatbot Developer using the Technique Case Based Reasoning

Abstract

The present article is inside the area of the Artificial Intelligence and explains the way in that the chatbot called SAMI (Intelligent Model Assisting System) was built, for this purpose the 1:echnique Cases Based Reasoning (CBR) was used. The context that has been chosen for SAMI's conversations were the tapies related to the Virtual Classroom of the UNMSM, thus the chatbot acts as a virtual assistant offering help to the users. This interaction is carried out in naturallanguage, by means of a dialogue written between th user and the system, in such a way that the person thinks that he is speaking another person and nota chatbot. Intemally the chatbot analyzes the human's dialogue and search inside its knowledge base the possible more appropriate answer using the technical CBR. The importan ce of this work also resides in the different uses that can be given to the chatbots, they could be used in areas like education (e-leaming), entertainment, interfaces man-machine, CRM, training, etc. Therefore, many organizations can obtain great advantages implementing this type of applications, so the investigation and diffusion is of great importance.