Modelo sinérgico de Total Quality Management y Soft Systems Methodology aplicable a organizaciones de servicio educativo
Keywords:
SQM (Systemic Quality Methodology), Soft Systems Methodology (SSM).Abstract
This model, product of the fusion of the Soft Systems Methodology and the Total Quality Management; it looks for to integrate the essential principles of the Management of the Total Quality and the Soft Systems Methodology, elaborated on the fundamentals principles of the philosophy of systems. We have fused both, giving like result a methodology that it will have like intention to diagnose, to evaluate, to plan, to verify, and coverall to execute improvement policies, all these framed in the use of the holistic.Downloads
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Copyright (c) 2010 Frank Edmundo Escobedo Bailón, Luz Del Pino Rodríguez
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