A Methodology To Audit Quality Standards Oriented Towards Customer Management In An Internet Service Provider

Authors

  • Jack Daniel Cáceres Meza Facultad de Ingeniería Electrónica y Eléctrica, Universidad Nacional Mayor e San Marcos. Lima-Perú

Keywords:

audit, ISO20000, ISO27000, effectiveness, ICT

Abstract

We propose a specific methodology to audit midsize companies that provide Internet services, whose results can support the management of customers, and avoid using one of the many existing methodologies that focus exclusively on information systems.

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Published

2012-06-18

Issue

No. 29 (2012)

Section

Original papers

License

Copyright (c) 2012 Jack Daniel Cáceres Meza

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Creative Commons License
Electrónica - UNMSM by Facultad de Ingeniería Electrónica y Eléctrica de la Universidad Nacional Mayor de San Marcos is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at http://revistasinvestigacion.unmsm.edu.pe/index.php/electron/index.

How to Cite

A Methodology To Audit Quality Standards Oriented Towards Customer Management In An Internet Service Provider. (2012). Electrónica - UNMSM, 29, 25-34. https://revistasinvestigacion.unmsm.edu.pe/index.php/electron/article/view/3020