Knowledge management on response times to the information technology requirements
DOI:
https://doi.org/10.15381/rpcs.v6i2.29854Keywords:
knowledge management, strategic planning, collaborative toolsAbstract
To identify the most relevant factors that a knowledge management model (KM model) should consider to contribute to the satisfaction of the response times to the information technology requirements (RTITR) of a financial institution in Lima (Peru) was the main objective of the research, for this a quantitative approach was considered in which the ordinal logistic regression analysis was applied to a sample consisted of 31 specialists from the systems area of the financial institution under study to whom the questionnaire was applied to identify the necessary factors according to their relevance in the KM model to contribute to the satisfaction of the RTITR which has been the concern of the specialists from the systems area to generate fast responses, therefore, with the ordinal logistic regression analysis using the significance and orientation of coefficients, the most relevant factors that the KM model should consider to contribute to the satisfaction of the RTITR were identified, concluding that the most relevant factors to be considered by the KM model are the information and communication technology – information management (ITCIM), and the knowledge, people and culture management strategy (KPCMS).
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Sulla Rocío Cajacuri Pacheco, Hugo Froilán Vega Huerta, Ciro Rodriguez
This work is licensed under a Creative Commons Attribution 4.0 International License.
THE AUTHORS RETAIN THEIR RIGHTS:
(a) The authors retain their trademark and patent rights, and also over any process or procedure described in the article.
(b) The authors retain the right to share, copy, distribute, execute and publicly communicate the article published in the Revista Peruana de Computación y Sistemas (for example, place it in an institutional repository or publish it in a book), with acknowledgment of its initial publication in Revista Peruana de Computación y Sistemas.
(c) Authors retain the right to make a subsequent publication of their work, to use the article or any part of it (for example: a compilation of their work, lecture notes, thesis, or for a book), provided that they indicate the source. of publication (authors of the work, magazine, volume, number and date).
