Relationship between director management and the external user satisfaction in health centers in a district of Ecuador
DOI:
https://doi.org/10.15381/anales.v78i2.13197Keywords:
Satisfaction, External User, Management, Director, Relationship, Health centers.Abstract
Introduction: Health management, competence and policy conduction, has exercised with medical prominence. The change in approach evolved to focus their actions on the external user to achieve their satisfaction. Independent studies on management and satisfaction visualized different effects of organizations, managers and users results. It is relevant to prioritize critical nodes between its dimensions in order to develop projects of continuous improvement. Objective: To establish the relationship between the director management and the external user satisfaction. Design: Cross-sectional, correlation study. Setting: District 17D09, Ecuador. Participants: Nine directors of health centers and 652 external users. Interventions: Simple random sampling, expert judgment, validated forms: satisfaction modified SERVQUAL, and management EVAL O1-MRL, informed consent, SPSS V20 analysis, Excel software. Main outcome measure: Director´s Management Index. Results: Director’s management was of regular level in 56% and satisfactory in 44%. External user dissatisfaction was moderate in 89% and mild in 11%. The institutional care was of poor quality in 100%. The level of dimensional correlation was varied between management and dissatisfaction: weak negative (-0.28 and -016), weak positive (0.31) and strong negative (-0.52 and -070). Conclusions: There was a direct and significant correlation between poor management and patient dissatisfaction.Downloads
Published
2017-07-17
Issue
Section
Artículo Original
License
Copyright (c) 2017 Gloria Arbeláez
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Those authors who have publications with this magazine accept the following terms:
- Authors will retain their copyrights and guarantee the journal the right of first publication of their work, which will be simultaneously subject to Creative Commons Attribution License that allows third parties to share the work as long as its author and its first publication this magazine are indicated.
- Authors may adopt other non-exclusive licensing agreements for the distribution of the version of the published work (eg, deposit it in an institutional electronic file or publish it in a monographic volume) provided that the initial publication in this magazine is indicated.
- Authors are allowed and recommended to disseminate their work over the Internet (eg: in institutional telematic archives or on their website) before and during the submission process, which It can produce interesting exchanges and increase quotes from the published work. (See El efecto del acceso abierto ).
How to Cite
1.
Arbeláez G, Mendoza P. Relationship between director management and the external user satisfaction in health centers in a district of Ecuador. An Fac med [Internet]. 2017 Jul. 17 [cited 2024 Jul. 17];78(2):154-60. Available from: https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/view/13197