Strengthening of the insured’s attention offices of the comprehensive health insurance
DOI:
https://doi.org/10.15381/anales.802.15782Keywords:
Derecho a la salud, derechos del paciente, defensa del consumidor, cobertura universal de saludAbstract
Until the last decade, access barriers and weak mechanisms of caution restricted the right to health of Peruvians. In 2009, the policy of Universal Health Insurance (AUS) was instituted. In 2013, the National Health Insurance Agency (SIS) Offices for health insurance consumer assistance (OAA) were set up to ensure compliance with the access, quality and gratuity of care for its affiliated. Between 2015 and 2018, the SIS and the SISTEC Program executed a project in five regions of the country that contributed to the strengthening of processes of assistance to the affiliated to SIS. The project has generated evidence on the contribution of the OAA to the AUS. There is a need for consensus and articulation between the sectorial organizations involved to the configuration of a system for the health consumer assistance and protection of their health rights.
Downloads
Published
Issue
Section
License
Copyright (c) 2019 Anales de la Facultad de Medicina
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Those authors who have publications with this magazine accept the following terms:
- Authors will retain their copyrights and guarantee the journal the right of first publication of their work, which will be simultaneously subject to Creative Commons Attribution License that allows third parties to share the work as long as its author and its first publication this magazine are indicated.
- Authors may adopt other non-exclusive licensing agreements for the distribution of the version of the published work (eg, deposit it in an institutional electronic file or publish it in a monographic volume) provided that the initial publication in this magazine is indicated.
- Authors are allowed and recommended to disseminate their work over the Internet (eg: in institutional telematic archives or on their website) before and during the submission process, which It can produce interesting exchanges and increase quotes from the published work. (See El efecto del acceso abierto ).
