Revistas de investigación UNMSM

Development and implementation of a system of quality costs in a company of the automotive sector that allows you to detect and quantify opportunities for improvement

Authors

  • José Lozano Taylor Universidad de Sonora
  • Rodolfo Keith Tapia Empresa: Flex M Gate Hermosillo
  • Ignacio Fonseca Chon Universidad de Sonora

DOI:

https://doi.org/10.15381/idata.v17i1.12030

Keywords:

assessment, external failure, internal failure, prevention, quality costs

Abstract

In this study, we proposed to implement a system of quality cost. The system is based on the quantification of the monetary costs of prevention, assessment and failures that allows making an objective decision with respect to the priority of the problems to solve. It also allows to change the quality culture of the company personnel based on a change in the perspective of the consequences that daily problems do, and to have bases for a more objective comparison with other units of the company and with regard to competition. Detail arising in the development of the quality system in a pilot area of a company in the automotive industry will allow to view with objectivity the benefits and difficulties of this type of systems.

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Author Biographies

  • José Lozano Taylor, Universidad de Sonora
    Dr., En Planeación Estratégica y Dirección de Tecnología, Profesor Investigador, Departamento Ingeniería Industrial, Universidad de Sonora, México.
  • Rodolfo Keith Tapia, Empresa: Flex M Gate Hermosillo
    Ingeniero Industrial y Sistemas, Maestría en Ingeniaría, Empresa: Flex M Gate Hermosillo.
  • Ignacio Fonseca Chon, Universidad de Sonora
    Dr., En Planeación Estratégica y Dirección de Tecnología, Profesor Investigador, Departamento Ingeniería Industrial,. Universidad de Sonora, México.

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Published

2014-06-19

Issue

Vol. 17 No. 1 (2014)

Section

Producción y Gestión

License

Copyright (c) 2014 José Lozano Taylor, Rodolfo Keith Tapia, Ignacio Fonseca Chon

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Development and implementation of a system of quality costs in a company of the automotive sector that allows you to detect and quantify opportunities for improvement. (2014). Industrial Data, 17(1), 31-38. https://doi.org/10.15381/idata.v17i1.12030