Quality model for the management of ICT in the teaching process for Peruvian educ ational institutions at the secondary level

Authors

  • Jenny Moreno Saenz Ministerio de Educación del Perú
  • Nora La Serna Palomino Universidad Nacional Mayor de San Marcos

DOI:

https://doi.org/10.15381/idata.v17i1.12040

Keywords:

excellence model malcolm baldrige, efqm model, ISO 9004-2009, pdca, quality improvement

Abstract

Due to the importance of raising the academic performance of students in the regular basic education at the secondary level, the work presented in this paper is developed in the framework of Quality Systems for the Management of ICT. The model has developed an implementation guide that allows properly follow procedures for diagnosis and improvement activities. It is based on the Model Cycle Demming Continuous Improvement (PDCA) and the Self-Assessment Standard ISO 9004.2009 also comprehensively considers the processes and strategies of teaching in educational institutions and the educational model of the country. The planning and implementation of self-assessment will reveal what level of maturity is the institution with respect to the management of ICT, to finally act through improvement activities seeking to correct nonconformities to reach the level of maturity No. 1 or the next level of maturity.

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Author Biographies

  • Jenny Moreno Saenz, Ministerio de Educación del Perú
    Magíster en Ingeniería de Sistemas. Docente MINEDU.
  • Nora La Serna Palomino, Universidad Nacional Mayor de San Marcos
    Doctora en Informática. Docente Asociada-FISI-UNMSM.

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Published

2014-06-19

Issue

Vol. 17 No. 1 (2014)

Section

Sistemas e Informática

License

Copyright (c) 2014 Jenny Moreno Saenz, Nora La Serna Palomino

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

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b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Quality model for the management of ICT in the teaching process for Peruvian educ ational institutions at the secondary level. (2014). Industrial Data, 17(1), 110-119. https://doi.org/10.15381/idata.v17i1.12040