Level of quality of service center of languages of Callao National of applying the model SERVQUAL
DOI:
https://doi.org/10.15381/idata.v19i1.12532Keywords:
service level model SERVQUAL, user satisfactionAbstract
The results of research on measuring the level of quality by Servqual model in the Language Centre of the National University of Callao (CIUNAC) are presented. Users’ perceptions regarding the services provided by the CIUNAC and set the level of service quality were determined. Overall there is a median satisfaction with the quality of service offered by the Language Centre, being the least satisfaction with the counseling procedures.
The model used will help establish improvement plans for each area of student interest, improving quality of service in order to be a competitive organization.
Downloads
Downloads
Published
Issue
Section
License
Copyright (c) 2016 Raúl Suárez Bazalar
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
AUTHORS RETAIN THEIR RIGHTS:
a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.
b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.
c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).
