Revistas de investigación UNMSM

Application of quality tools in a refrigerator factory in order to reduce failures in the final product

Authors

  • Javier Gabino Izaguirre Neira BSH Electrodomésticos
  • María del Rosario Párraga Velásquez Universidad Nacional Mayor de San Marcos. Lima, Perú

DOI:

https://doi.org/10.15381/idata.v20i2.13954

Keywords:

8D methodologies, home appliances

Abstract

In a manufacturing company of white goods, it has identified a specific line of refrigerators that has a high percentage of failures at end users compared with the other lines of the same factory. By analyzing the information coming from the technical services and supported on quality tools the main problems are identified, causes are searched, improvements are proposed and subsequent failures are forewarned. Various actions will result to the reduction of market problems, it will help to reduce warranty costs for each product and especially these will impact very favorable for brand image.

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Author Biographies

  • Javier Gabino Izaguirre Neira, BSH Electrodomésticos

    Ingeniero Industrial. Asistente de Calidad de Mercado en BSH Electrodomésticos

     
  • María del Rosario Párraga Velásquez, Universidad Nacional Mayor de San Marcos. Lima, Perú
    Magister en Ingeniería Industrial. Docente Asociada de la UNMSM

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Published

2017-12-21

Issue

Vol. 20 No. 2 (2017)

Section

Producción y Gestión

License

Copyright (c) 2017 Javier Gabino Izaguirre Neira, María del Rosario Párraga Velásquez

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Application of quality tools in a refrigerator factory in order to reduce failures in the final product. (2017). Industrial Data, 20(2), 61-70. https://doi.org/10.15381/idata.v20i2.13954