Revistas de investigación UNMSM

Validation of a construct to determine the quality of tourism services

Authors

DOI:

https://doi.org/10.15381/idata.v22i1.16527

Keywords:

Construct; SERVQUAL; quality; tourism services

Abstract

This study describes the validation of a construct to determine the quality of tourism services, which is regarded as the activity with the greatest global impact on political, economic, social, cultural, environmental and technological fields. This activity is no longer only based on the idea of the trip as it was previously understood. At present, it is increasingly oriented towards an active and participatory model, which suggests establishing innovative coexistence, learning and enjoyment strategies for both travelers and hosts. To this end, it is essential to consider services and their impact on competitiveness and sustainable development. The current trend of tourism is to place greater emphasis on the quality of tourism services as it is considered to be an essential part of the tourist experience, which raises the following question: what dimensions from the quality of tourism services construct (perceptions) influence tourism services? The validity and reliability of the instrument was determined, thus upholding its adequacy and the impact on tourism service quality criteria.

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Author Biography

  • Diego Mauricio Calvopiña Andrade, Universidad Nacional de Chimborazo. Chimborazo, Ecuador

    Master in Industrial Engineering from the Universidad Nacional Mayor de San Marcos. Professor at the Universidad Nacional de Chimborazo. Chimborazo, Ecuador.

    Google Scholar: https://scholar.google.es/citations?view_op=new_articles&hl=es&imq=Diego+Mauricio+Calvopi%C3%B1a+Andrade.

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Published

2019-07-31

Issue

Vol. 22 No. 1 (2019)

Section

Producción y Gestión

License

Copyright (c) 2019 Diego Mauricio Calvopiña Andrade

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Validation of a construct to determine the quality of tourism services. (2019). Industrial Data, 22(1), 61-76. https://doi.org/10.15381/idata.v22i1.16527