Revistas de investigación UNMSM

An Assessment of Education Quality in Private Schools

Authors

DOI:

https://doi.org/10.15381/idata.v23i1.17178

Keywords:

total quality, education, satisfaction, customer, leadership, management, service, talent

Abstract

The objective of this research project was to evaluate the quality of private school education in the Chaclacayo District of Lima. The study was performed with a qualitative, descriptive methodology. The quality of education at five private high schools was assessed using a sample of 209 participants, including students, teachers and parents. Three questionnaires were applied: the first with 108 questions for students, the second with 121 questions for teachers, and the third with 83 questions for parents. Results showed that the level of education at these schools was found to be “medium quality”, according to the assessed criteria: customer satisfaction (50.23%), educational leadership (51.37%), strategic planning applied to education (48.30%), human talent satisfaction (51.67%), human talent management (48.15%), teaching methods and processes (51.13%), impact on society (52.80%), educational outcomes (50.17%) and educational resources (47.93%). In conclusion, the quality of high school private education in the Chaclacayo District is found to be at a medium level, represented by a score of 50.93%, according to the average perceptions of the external customers (students and parents), as well as internal customers (teachers).

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Author Biographies

  • Rosa Katherine Cueto Huayascachi, Import Tools. (Lima, Peru)

    Licenciada* in International Business and Management from the Universidad Peruana Unión (Lima, Peru). Currently working as import assistant at Import Tools. (Lima, Peru).

  • Luis Alberto Geraldo Campos, Universidad Peruana Unión. (Lima, PerU)

    Licenciado* in Administration with mention in Business Management from the Universidad Peruana Unión (Lima, Peru). Currently working as research professor at the Administration Academic Program of the Universidad Peruana Unión. (Lima, Peru).

  • Pedro Leonardo Tito Huamaní, Universidad Nacional Mayor de San Marcos. Lima, Peru

    PhD in Administrative Sciences from the Universidad Nacional Mayor de San Marcos (Lima, Peru). Currently working as professor and research professor at UNMSM. (Lima, Peru).

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Published

2020-10-15

Issue

Vol. 23 No. 1 (2020)

Section

Producción y Gestión

License

Copyright (c) 2020 Rosa Katherine Cueto Huayascachi, Luis Alberto Geraldo Campos, Pedro Leonardo Tito Huamaní

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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

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b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

An Assessment of Education Quality in Private Schools. (2020). Industrial Data, 23(1), 165-187. https://doi.org/10.15381/idata.v23i1.17178