Revistas de investigación UNMSM

Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima

Authors

DOI:

https://doi.org/10.15381/idata.v24i2.19565

Keywords:

ERP system, Msante system, automation, SUNAT, control

Abstract

The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.

Downloads

Download data is not yet available.

Author Biographies

  • Juan Faustino Infantes Loo, Instituto Certus. Lima, Peru

    Public accountant from Universidad Nacional del Callao (Lima, Peru). Currently working as professor at Instituto Certus (Lima, Peru).

  • Santiago Domingo Moquillaza Henríquez, Universidad Nacional Mayor de San Marcos. Lima, Peru

    Degree in Computer Science from UNMSM (Lima, Peru). Currently working as professor at UNMSM (Lima, Perú).

Downloads

Published

2021-12-31 — Updated on 2022-01-12

Issue

Vol. 24 No. 2 (2021)

Section

Producción y Gestión

License

Copyright (c) 2021 Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquez

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima. (2022). Industrial Data, 24(2), 29-52. https://doi.org/10.15381/idata.v24i2.19565