Revistas de investigación UNMSM

Cloud Computing and Document Management in a BPO Services Company Located in Magdalena del Mar District (Lima-Peru), 2021

Authors

DOI:

https://doi.org/10.15381/idata.v25i1.21960

Keywords:

cloud computing, document management, document management processes, organizational policies, organizational objectives

Abstract

As the 21st century continues to bring about technological changes, organizations have undergone radical transformations and have had to implement technological tools to continue to compete in the market. In the wake of these changes, cloud computing emerged as an instrument to optimize business management. The main purpose of this research was to determine the relationship between cloud computing and document management in a BPO services company. The research’s variables were subdivided into three dimensions for a better understanding. The research followed a quantitative approach, correlational scope and used a non-experimental cross-sectional correlational-causal design. The sample was comprised of 45 employees of the company working in the departments of Human Resources, Innovation Management and IT Management, who were provided with an 18-item Likert scale questionnaire. Following the processing and analysis of the information, a direct and significant correlation was determined between cloud computing and document management (p < .05), as a Spearman correlation coefficient of .596 was obtained.

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Author Biographies

  • Yusuke Abraham Cerna Romero, Universidad Científica del Sur. Lima, Perú

    Bachiller en Business Administration from Universidad Científica del Sur (Lima, Peru). Currently working as Administrative Coordinator at Servicios Externos S.A.C. (Servex) (Lima, Peru).

  • Jarlin Yonel Delgado Tantaleán, Universidad Científica del Sur, Lima, Peru

    Bachiller en Business Administration from Universidad Científica del Sur (Lima, Peru). Currently working as Administrative Coordinator at Servicios Externos S.A.C. (Servex) (Lima, Peru).

  • Hugo Jesús Salas Canales, Universidad Científica del Sur. Lima, Peru

    Master in Admnistration with Mention in Business Management. Currently working as professor at Universidad Científica del Sur (Lima, Peru).

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Published

2022-07-31 — Updated on 2022-08-22

Issue

Vol. 25 No. 1 (2022)

Section

Sistemas e Informática

License

Copyright (c) 2022 Yusuke Abraham Cerna Romero, Jarlin Yonel Delgado Tantaleán, Hugo Jesús Salas Canales

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

Cloud Computing and Document Management in a BPO Services Company Located in Magdalena del Mar District (Lima-Peru), 2021. (2022). Industrial Data, 25(1), 285-298. https://doi.org/10.15381/idata.v25i1.21960