Influence of the Automated Configuration System on the Change Management Process of the IP Area of a Mobile Operator in Peru During the COVID-19 Pandemic
DOI:
https://doi.org/10.15381/idata.v25i1.22036Keywords:
change management, automated system, success rate, failure rateAbstract
The objective of this research was to determine the influence of the automated configuration system on the change management process of the IP area of a mobile operator during the COVID-19 pandemic. A quantitative, experimental, applied, explanatory approach was used on a population and sample consisting of change management efforts between the years 2019 and 2020. The failure rate of change requests decreased from 74.95% in 2019 to 59.86% in 2020 and the success rate of change requests increased from 25.05% to 40.14% also, the system is resilient due to the fact that the success rate increased by 16.30%. It is therefore concluded that the automated system of configurations has a positive influence on the management process with a success rate increase of 60.28% and a failure rate decrease of 20.14%.
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Copyright (c) 2022 Jesús Alonso Romero Lovera
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