Revistas de investigación UNMSM

SERVICE OPERATIONS MANAGEMENT(SOM)

Authors

  • Franklin Ríos Ramos Universidad Privada de Ciencias Aplicadas

DOI:

https://doi.org/10.15381/idata.v9i2.5891

Keywords:

Service Operations Management, Service companies.

Abstract

This paper is a literature review about theoretical approaches that have emerged in the service field. The first purpose is to determine the state of the question in the research of Service Operations Management. The second is to offer a guide for future researches.

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Author Biography

  • Franklin Ríos Ramos, Universidad Privada de Ciencias Aplicadas
    MBA de la Universidad Carlos III, España. Ingeniero Industrial, Pontificia Universidad Católica del Perú. Profesor de la Facultad de Estudios de la Empresa de la Universidad Peruana de Ciencias Aplicadas, UPC.

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Published

2006-12-29

Issue

Vol. 9 No. 2 (2006)

Section

Notas Científicas

License

Copyright (c) 2006 Franklin Ríos Ramos

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

AUTHORS RETAIN THEIR RIGHTS:

a. Authors retain their trade mark rights and patent, and also on any process or procedure described in the article.

b. Authors retain their right to share, copy, distribute, perform and publicly communicate their article (eg, to place their article in an institutional repository or publish it in a book), with an acknowledgment of its initial publication in the INDUSTRIAL DATA.

c. Authors retain theirs right to make a subsequent publication of their work, to use the article or any part thereof (eg a compilation of his papers, lecture notes, thesis, or a book), always indicating the source of publication (the originator of the work, journal, volume, number and date).

How to Cite

SERVICE OPERATIONS MANAGEMENT(SOM). (2006). Industrial Data, 9(2), 084-094. https://doi.org/10.15381/idata.v9i2.5891