Measurement of care in a callcenter using BOX-JENKINS
DOI:
https://doi.org/10.15381/idata.v15i1.6255Keywords:
forecasting, time series, univariante techniques, autoregressive models, mathematical models, Box-Jenkins, ARIMAAbstract
The article reviews the concepts of prediction and presents a new methodology, which uses the Box- Jenkins class, for prediction of demand for calls, which make customers call centers known as callcenter. The study concludes that the use of time series tools, works efficiently, which would be in improving the efficiency and competitiveness in the call center.
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Copyright (c) 2012 Eduardo Raffo Lecca, Luis Raez Guevara, Carlos Quispe Atuncar
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
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