Practical application of BPM to improve picking process in a logistics distribution center
DOI:
https://doi.org/10.15381/idata.v15i2.6383Keywords:
BPM, BPMN, Picking, AS-IS, TO-BEAbstract
Distribution centers are quite sensitive areas to produce failures due to human mistakes through the picking process. As a result, it impacts enormously the level of service and organization’s goals. The object of study is a drugstore whose number of orders is very high and the number of handled products too. Solution is given as a tool that applies Business Process Management (BPM) and provides characterization of organizational processes, the current picking process diagram (AS-IS) and the improved diagram (TO-BE) which enhances the process adding a new control point. Besides, in this paper BPMN notation was applied correctly in each diagram.
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Copyright (c) 2012 Félix Melchor Santos López, Eulogio Santos De La Cruz
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