User satisfaction in the outpatient Hospital Nacional Docente Madre Niño San Bartolome
DOI:
https://doi.org/10.15381/is.v13i22.7265Keywords:
Satisfaction, Customer care, Quality, Reliability factor, Exploratory factor analysis, Sample design, Sample size.Abstract
This research shows results on the quality of care received by users of the hospital in question, obtained through a pilot sample. The questionnaire assesses everything related to the care as outpatients: Admission, Cash, Medical Staff, Administrative Staff and others. This research is a «descriptive » and set several goals, including: Assessing the satisfaction of users treated in outpatient measure the reliability of the questionnaire used (measuring instrument), to identify factors associated with satisfaction of service users outpatient clinics and to determine sample sizes for further study. The study was conducted the last week of November and early December of 2007, was selected a random sample of 62 users of various clinics that make up the outpatient service. The criterion for inclusion in the sample was considered to users over 12 years old.
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Copyright (c) 2009 Walker Vasquez, Cesar Arimborgo, Nelly Pillhuaman, Guillermo Vallenas
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