Negotiation Strategies and Conflict Management as Tools for Managers
DOI:
https://doi.org/10.15381/gtm.v19i38.13782Keywords:
negotiation strategies, conflict management, effective negotiationAbstract
This study presents the topic of conflicts as part of human interaction in organizations by diverse interests or differences of opinion, being the purpose of the administration to create conditions in which the conflict as part of organizational life is controlled or it is directed to useful or productive channels. Negotiation and conflict management are very important tools for managers at all levels of the organization and they must develop in order to strengthen the management of organizations. The absence of these two capabilities creates internal conflicts in the organization that impacts on profitability, also it produces conflicts with the community due to environmental pollution and finally with the local government.
This study was developed based on the situation of MSEs in the graphic sector found in the historic center of Lima.
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Copyright (c) 2017 Teresa Jesús Ríos Delgado
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