Negotiation Strategies and Conflict Management as Tools for Managers
DOI:
https://doi.org/10.15381/gtm.v19i38.13782Keywords:
negotiation strategies, conflict management, effective negotiationAbstract
This study presents the topic of conflicts as part of human interaction in organizations by diverse interests or differences of opinion, being the purpose of the administration to create conditions in which the conflict as part of organizational life is controlled or it is directed to useful or productive channels. Negotiation and conflict management are very important tools for managers at all levels of the organization and they must develop in order to strengthen the management of organizations. The absence of these two capabilities creates internal conflicts in the organization that impacts on profitability, also it produces conflicts with the community due to environmental pollution and finally with the local government.
This study was developed based on the situation of MSEs in the graphic sector found in the historic center of Lima.
Downloads
Published
Issue
Section
License
Copyright (c) 2017 Teresa Jesús Ríos Delgado
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
THE AUTHORS RETAIN THEIR RIGHTS:
(a) The authors retain their trademark and patent rights, and also over any process or procedure described in the article.
(b) The authors retain the right to share, copy, distribute, execute and publicly communicate the article published in Gestión en el Tercer Milenio journal (for example, place it in an institutional repository or publish it in a book), with acknowledgment of its initial publication in the Gestión en el Tercer Milenio.
(c) Authors retain the right to make a subsequent publication of their work, to use the article or any part of it (for example: a compilation of their work, lecture notes, thesis, or for a book), provided that they indicate the source. of publication (authors of the work, magazine, volume, number and date).