Determination of Training Needs of the Administrative Personnel of the Area of Economic Sciences and Management of the UNMSM
DOI:
https://doi.org/10.15381/gtm.v23i45.18940Keywords:
training, public servant and administrativeAbstract
We present the progress of the training process of the administrative staff of the faculties of the area of economic sciences and of the management of the UNMSM in the framework of the implementation of the Civil Service Law (SERVIR). Interviews have been conducted with the officials in charge of administrative management and a questionnaire has been applied to administrative staff to determine training needs. Likewise, the job profiles and personal profiles for the administration positions of the aforementioned faculties have been studied. The most outstanding result is that emphasis should be placed on the development of soft skills. These include teamwork and conflict resolution. We have also found that, due to the constant turnover of staff and low salaries, there is less qualified personnel, which is more noticeable in the case of hired personnel. Regarding the implementation of the Civil Service Law, the faculties studied have not implemented any plans or budget for the training of their administrative staff, which jeopardizes the quality of the service they provide. Although it is true that UNMSM is in the process of improvement, training of personnel must be reinforced since in this area and in the application of the Civil Service Law (SERVIR) we are still behind.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Walter Davis Ugarte Casafranca, Teresa Victoria Melgar Campos, Elvis Fernando Tacillo Yauli
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
THE AUTHORS RETAIN THEIR RIGHTS:
(a) The authors retain their trademark and patent rights, and also over any process or procedure described in the article.
(b) The authors retain the right to share, copy, distribute, execute and publicly communicate the article published in Gestión en el Tercer Milenio journal (for example, place it in an institutional repository or publish it in a book), with acknowledgment of its initial publication in the Gestión en el Tercer Milenio.
(c) Authors retain the right to make a subsequent publication of their work, to use the article or any part of it (for example: a compilation of their work, lecture notes, thesis, or for a book), provided that they indicate the source. of publication (authors of the work, magazine, volume, number and date).
