Quality management strategies and their impact on continuous improvement in educational communities: a systematic literature review
DOI:
https://doi.org/10.15381/gtm.v28i55.29227Keywords:
quality management, continuous improvement, educational communities, empirical studiesAbstract
The paper presents a systematic review of the literature whose objective was to analyze the impact of quality management strategies on the continuous improvement of educational communities. To this end, empirical studies published between 2014 and 2024 were examined, selecting research in English and Spanish that explicitly addressed the topic. The search was conducted in the Scopus, SciELO, ERIC and Web of Science databases, using terms related to quality management and educational improvement, using the strategy and organization proposed in the Prisma protocol. From the 523 texts identified, 19 papers were filtered that showed significant results. The results show that quality management strategies include different actions, attitudes, values and initiatives aimed at promoting the interests of communities, especially their students. These are implemented through participatory actions among its members and, although they positively influence institutional improvement through reflection on their reality to reach consensus on the needs of educational centers and the willingness of those involved, they highlight the importance of teacher training, effective leadership and the active participation of students and parents. In conclusion, quality management stands out not only as an administrative approach, but also as a collaborative commitment involving all educational actors, underscoring the need for a comprehensive approach to achieve quality educational processes that are not only substantive but also sustainable.
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