Diffusion of library services and service quality in a room in the Great Public Library of Lima
DOI:
https://doi.org/10.15381/gtm.v28i55.30759Keywords:
diffusion of library services, quality of services, public librariesAbstract
Diffusion of library services and user satisfaction are critical aspects of library management. Effective communication by the library has a direct impact on how users perceive and use these services, which affects the quality of service. The study seeks to determine the relationship between the diffusion of library services and the quality of service in the Sala de Ciencias Sociales de la Gran Biblioteca Pública de Limof Lima in 2024. The research is quantitative, correlational and cross-sectional, using Spearman's Rho test to measure correlation. Likert-type questionnaires were used for the diffusion of library services and Servperf (Service Performance) for service quality. The sample included 378 users of the Social Sciences Room of the Great Public Library of Lima. The results indicated a high, positive, and significant correlation between the diffusion of library services and perceived service quality (rs = .760), suggesting that better diffusion is associated with a more favorable perception of the service. Specific dimensions also showed significant positive correlations with service quality. This study confirms a positive and significant relationship between diffusion of library services and service quality, highlighting the importance of improving communication to increase usage and user perceptions of quality, with practical implications for optimizing diffusion strategies in public libraries.
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