Governance and quality management of production and research centers: Universidad Nacional Mayor de San Marcos
DOI:
https://doi.org/10.15381/gtm.v27i53.28377Keywords:
governance, quality management, university governanceAbstract
The purpose of this research was to determine to what extent governance influences the improvement of the functional dimension of quality management in the production and research centers of Universidad Nacional Mayor de San Marcos (UNMSM). It was conducted with an applied and non-experimental quantitative research approach. The sample included 50 managers, 3 academic areas, 14 faculties, 8 production centers, 3 research centers, 13 research institutes and 2 research units. The survey technique was applied and the instrument was a questionnaire. The results show that the majority of managers stated that governance has a positive impact on quality management in production and research centers (valuation criteria ranged from 76%, a lot, and 86%, greatly). This was statistically corroborated through Spearman’s Rho correlation coefficient, which presents a normal level of significance (0.000) between the governance variable and quality management, thus demonstrating a moderate positive correlation with a value equal to 0.638. In conclusion, it is determined that governance influences the improvement of the functional dimension, personal development, internal organization, management capacity, operations and processes, use of resources, economic and financial management, internal directives and quality management regulations in the production and research centers of UNMSM academic areas and faculties.
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