The evolution of quality management and its dimensions: Safety and responsiveness. Theoretical analysis
DOI:
https://doi.org/10.15381/gtm.v27i53.28395Keywords:
quality management, organizations, customer, safety, responsivenessAbstract
Organizations have found themselves in the need to respond to the high competitiveness of the market, with quality management being one of their greatest concerns. The purpose of this research is to carry out a theoretical analysis with updated references on quality management in organizations, considering that it is important for those interested to have a document in which they can find the different postulates presented by researchers from different regions of the world. The research was carried out by means of a literature review in the main repositories of scientific papers. Subsequently, the information was synthesized and organized in a way that makes it easy for the reader to review and understand. The general objective of this article is to study the evolution of the concept of quality management within organizations, with the specific objectives of analyzing the dimensions of safety and responsiveness. As a conclusion, it is highlighted that, over time, quality management has undergone significant changes in its scope within the organization, gaining importance. Currently, there are theories, models, and tools that help companies in the efficient management of quality to achieve customer satisfaction.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Yuliana Geraldine Alvarez Caballero
This work is licensed under a Creative Commons Attribution 4.0 International License.
THE AUTHORS RETAIN THEIR RIGHTS:
(a) The authors retain their trademark and patent rights, and also over any process or procedure described in the article.
(b) The authors retain the right to share, copy, distribute, execute and publicly communicate the article published in Gestión en el Tercer Milenio journal (for example, place it in an institutional repository or publish it in a book), with acknowledgment of its initial publication in the Gestión en el Tercer Milenio.
(c) Authors retain the right to make a subsequent publication of their work, to use the article or any part of it (for example: a compilation of their work, lecture notes, thesis, or for a book), provided that they indicate the source. of publication (authors of the work, magazine, volume, number and date).
