Vol. 16 No. 2 (2013)

Editorial

Editorial

Comité Editorial

5-6
- PDF (Spanish)

Producción y Gestión

Analysis and evaluation of the associativity of the communities on the map of influence of the peruvian mining industry through forward-looking tools - case Ilabaya

Jorge Luis Inche Mitma, Alfonso Ramón Chung Pinzás

7-12
- PDF (Spanish)
The quality of university services: reflections from a case study in the latin american context

Agustín Mejías Acosta, Mauricio Valle Barra, Arturo Vega Robles

13-24
- PDF (Spanish)
Control of there plenishment process for inventory management and its impacton the level of customer service in a mass merchandising company

Rogger Arturo Bravo Bayona, Teonila Doria García Zapata

25-37
- PDF (Spanish)
Implementing collection system recyclables in the University City of San Marcos

Jorge Luis Vergiú Canto, Oswaldo José Rojas Lazo, Ciro Javier Mejia Elias

38-49
- PDF (Spanish)
Strategical alignement of human capital management in mining metallurgy

Carlos Modesto Aybar Vargas

50-58
- PDF (Spanish)
Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier

Walter Antonio Ramos Martel

59-66
- PDF (Spanish)
Six Sigma logistics: application in the warehouse of a miningunit

Felix Enrique Tinoco Ángeles

67-74
- PDF (Spanish)
Organizational climate and job satisfaction in the investment company fyd SAC

Sandro Hospinal Escajadillo

75-78
- PDF (Spanish)
Research in action. An example of experimental study in marketing services

Adolfo Acevedo Borrego, Carolina Linares Barrantes, Orestes Cachay Boza

79-85
- PDF (Spanish)

Diseño y Tecnología

Prospective study at public universities to 2040

Alfonso Ramón Chung Pinzás

86-91
- PDF (Spanish)
Prospective design scenarios for Science, Technology and Innovation 2040

José Julio Rodríguez Figueroa

92-105
- PDF (Spanish)
Treated water and peruvian legislation

Eduardo Raffo Lecca

106-117
- PDF (Spanish)

Sistemas e Informática

Analysis of image understanding using clustering under the approach of ant Colony

María Elena Ruiz Rivera, Juan Eduardo Yarasca Carranza, Edgar Ruiz Lizama

118-131
- PDF (Spanish)
A taxonomy of theproblem of distribution of plant processes and methods of solution

Máximo Leyva, David Mauricio, Julio Salas Bacalla

132-143
- PDF (Spanish)
Implementation of a non intrusive software component to monitor web applications in a public entity

Félix Melchor Santos López

144-152
- PDF (Spanish)

Editorial

Editorial

Producción y Gestión

Analysis and evaluation of the associativity of the communities on the map of influence of the peruvian mining industry through forward-looking tools - case Ilabaya

The quality of university services: reflections from a case study in the latin american context

Control of there plenishment process for inventory management and its impacton the level of customer service in a mass merchandising company

Implementing collection system recyclables in the University City of San Marcos

Strategical alignement of human capital management in mining metallurgy

Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier

Six Sigma logistics: application in the warehouse of a miningunit

Organizational climate and job satisfaction in the investment company fyd SAC

Research in action. An example of experimental study in marketing services

Diseño y Tecnología

Prospective study at public universities to 2040

Prospective design scenarios for Science, Technology and Innovation 2040

Treated water and peruvian legislation

Sistemas e Informática

Analysis of image understanding using clustering under the approach of ant Colony

A taxonomy of theproblem of distribution of plant processes and methods of solution

Implementation of a non intrusive software component to monitor web applications in a public entity

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