Quality of work life and burnout syndrome in employees in the retail sector of Metropolitan Lima

Authors

DOI:

https://doi.org/10.15381/rinvp.v23i2.19233

Keywords:

QWL, BOS, employees, retail, Lima-Peru

Abstract

The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropolitan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is significant and positive.

Author Biographies

  • Claudia Rozana Garcés Ortiz, Instituto de Educación Superior Tecnológico Privado de Formación Bancaria

    Docente.

  • Alejandro Erasmo Loli Pineda, Universidad Nacional Mayor de San Marcos. Lima, Peru

    Docente Principal.

  • Vladimir Illich Navarro Vargas, Universidad Nacional Mayor de San Marcos. Lima, Peru

    Docente Asociado.

Downloads

Published

2020-12-21

Issue

Vol. 23 No. 2 (2020)

Section

Artículos

License

Copyright (c) 2020 Claudia Rozana Garcés Ortiz, Alejandro Erasmo Loli Pineda, Vladimir Illich Navarro Vargas

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

THE AUTHORS RETAIN THEIR RIGHTS:

a. The authors retain their trademark and patent rights, and also on any process or procedure described in the article.

b. The authors retain the right to share, copy, distribute, execute and publicly communicate the article published in the Journal of Research in Psychology (for example, place it in an institutional repository or publish it in a book), with acknowledgment of its initial publication in the Journal of Research in Psychology.

c. Authors retain the right to make a subsequent publication of their work, to use the article or any part of it (for example: a compilation of their work, lecture notes, thesis, or for a book), provided that they indicate the source. of publication (authors of the work, magazine, volume, number and date).

How to Cite

Garcés Ortiz, C. R., Loli Pineda, A. E., & Navarro Vargas, V. I. (2020). Quality of work life and burnout syndrome in employees in the retail sector of Metropolitan Lima. Revista De Investigación En Psicología, 23(2), 67-82. https://doi.org/10.15381/rinvp.v23i2.19233