Psychological care via chat from a mental health platform to COVID-19

Authors

  • Paulina Arenas-Landgrave National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0002-0578-5367
  • Anabel de la Rosa-Gómez National Autonomous University of Mexico, Iztacala College of Higher Education, Mexico https://orcid.org/0000-0002-3527-1500
  • Alfredo E. Carreón-Martínez National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0001-7937-3552
  • Daniela Esquivel-González National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0003-4943-9383
  • Sofía C. Martínez-Luna National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0002-4782-9065
  • Oscar Hernández-Aguirre National Autonomous University of Mexico, Faculty of Psychology, Mexico
  • Sandra M. Olivares-Avila National Autonomous University of Mexico, Faculty of Psychology, Mexico
  • Angelica Y. Plata-Ochoa National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0002-0142-3588
  • Edith González-Santiago National Autonomous University of Mexico, Faculty of Psychology, Mexico https://orcid.org/0000-0002-7876-6079
  • Alejandro Domínguez-Rodríguez Universidad Internacional de Valencia, España https://orcid.org/0000-0003-3547-8824

DOI:

https://doi.org/10.15381/rinvp.v25i2.22916

Keywords:

Telepsychotherapy, orientation, counseling, chat, COVID-19

Abstract

In the face of the repercussions caused by COVID-19, the requirement to adapt the clinic practice is crucial for mental health care. Developing an accessible model, with a prompt response and closeness with the client results in an essential objective on this new reality. For this reason, a group of psychologists from different parts of the world developed a digital platform with the objective to give psychological assistance to the population because of the pandemic. As a part of the available services, a chat was enabled in which emotional support was provided the same as guidance on the modules that are part of the platform and the reference to special support service if necessary. This essay addresses the main psychological effects of the population identified through the service (stress, anxiety, and suicide risk) and shares the experience of a group of therapists who attended during the critical months of the pandemic in Mexico.

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Published

2022-12-19

Issue

Vol. 25 No. 2 (2022)

Section

Artículos

License

Copyright (c) 2022 Paulina Arenas-Landgrave, Anabel de la Rosa-Gómez, Alfredo E. Carreón-Martínez, Daniela Esquivel-González, Sofía C. Martínez-Luna, Oscar Hernández-Aguirre, Sandra M. Olivares-Avila, Angelica Y. Plata-Ochoa, Edith González-Santiago, Alejandro Domínguez-Rodríguez

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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How to Cite

Arenas-Landgrave, P., de la Rosa-Gómez, A., Carreón-Martínez, A. E., Esquivel-González, D., Martínez-Luna, S. C., Hernández-Aguirre, O., Olivares-Avila, S. M., Plata-Ochoa, A. Y., González-Santiago, E., & Domínguez-Rodríguez, A. (2022). Psychological care via chat from a mental health platform to COVID-19. Revista De Investigación En Psicología, 25(2), 185-202. https://doi.org/10.15381/rinvp.v25i2.22916