Internal audit as manager of optimization in public services: Seguro Social de Salud del Peru
DOI:
https://doi.org/10.15381/quipu.v28i56.16524Keywords:
Audit, optimization, management, quality, service, healthAbstract
Objective: Determine if the internal audit is an important agent that allows to optimize the quality processes of the health services provided by Essalud in Peru. Method: It is a descriptive, transversal, prospective, analytical, correlational and non-experimental design research. A survey on the controls of health services was applied to 384 users of the Edgardo Rebagliati Martins-Lima National Hospital, Guillermo Almenara Irigoyen-Lima National Hospital, and IV Alberto Sabogal Sologuren-Callao Hospital. Results: It was found that the special Internal Audit exams had 57.5% effectiveness of the 2013-2016 study period. Conclusions: We confirm the need to have the audit reports on quality management of the service provided by health entities.
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Copyright (c) 2020 Liliana Ruth Huamán Rondón
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